eplay88 Privacy Policy

eplay88 ("we," "us," "our," or the "Company") operates the online gaming platform accessible at eplay88.win (the "Platform"). We take the privacy of our Members and visitors seriously. This Privacy Policy ("Policy") sets out the categories of personal data we collect, the purposes for which we process it, the legal bases on which we rely, and the rights you have as a data subject.

This Policy applies to all personal data collected through the eplay88 Platform, including during account registration, deposit and withdrawal transactions, gameplay, customer support interactions, and general browsing of eplay88.win. It should be read alongside our Terms & Conditions and Responsible Gaming Policy.

By registering an account or using the eplay88 Platform, you acknowledge that you have read and understood this Policy and consent to the processing of your personal data as described herein. If you do not agree, you must cease using the Platform.

For the purposes of applicable data protection legislation, the data controller responsible for your personal data is the entity operating the eplay88 Platform under applicable international gaming authority licensing. For all data protection enquiries, including requests to exercise your rights, please contact us using the details set out in Section 15 of this Policy.

eplay88 collects personal data in the following categories, depending on your interaction with the Platform:

3.1 Data You Provide Directly. The majority of personal data eplay88 holds is information you provide voluntarily — during account registration, when completing identity verification, or when contacting our support team.

3.2 Data Collected Automatically. When you access the eplay88 Platform, we automatically collect certain technical and usage data via cookies, server logs, and similar tracking technologies. This data helps us maintain Platform security, improve user experience, and comply with regulatory obligations.

3.3 Data from Third Parties. eplay88 may receive data about you from third-party payment processors, identity verification services, fraud prevention agencies, and game providers, where such data is relevant to your account or transactions on the Platform.

eplay88 processes your personal data for the following purposes:

• Account Management: To register, maintain, and administer your eplay88 account, including processing deposits and withdrawals in Malaysian Ringgit (MYR).
• Identity & Age Verification: To verify that you meet the 21+ minimum age requirement and to conduct Know Your Customer (KYC) checks as required by our licensing obligations.
• Service Delivery: To provide access to casino games, sportsbook markets, live dealer tables, and all other Platform features you use.
• Fraud Prevention & Security: To detect, investigate, and prevent fraudulent transactions, money laundering, underage gambling, and other prohibited activity. eplay88 employs automated fraud detection systems that analyse account activity patterns.
• Customer Support: To respond to your enquiries, resolve complaints, and provide technical assistance via live chat and email.
• Responsible Gaming: To enforce responsible gaming limits you have set, to monitor for signs of problematic gambling behaviour, and to implement self-exclusion requests.
• Legal & Regulatory Compliance: To comply with anti-money laundering (AML) obligations, gaming licence conditions, and lawful requests from regulatory or law enforcement authorities.
• Platform Improvement: To analyse usage patterns, identify technical issues, and improve the eplay88 Platform's performance and user experience.
• Marketing Communications: To send you promotional offers, bonus notifications, and news about eplay88, subject to your communication preferences. See Section 11 for opt-out information.

eplay88 processes your personal data on the following legal bases:

• Contractual Necessity: Processing required to perform the contract between you and eplay88 — including account management, game access, and payment processing — is carried out on the basis that it is necessary for the performance of that contract.
• Legal Obligation: Processing required for eplay88 to comply with its legal and regulatory obligations, including AML/KYC requirements, age verification mandates, and licensing conditions.
• Legitimate Interests: Processing carried out for eplay88's legitimate business interests, including fraud prevention, Platform security, and business analytics, where such interests are not overridden by your rights and interests.
• Consent: Processing for marketing communications, optional cookies, and certain analytics carried out on the basis of your consent. You may withdraw consent at any time as described in this Policy.

eplay88 does not sell your personal data to third parties. We share your data only in the following circumstances:

6.1 Service Providers. eplay88 engages third-party service providers who process data on our behalf under binding data processing agreements. These include: payment processors (e.g., Touch 'n Go, DuitNow, FPX); identity verification providers; cloud infrastructure and hosting providers; fraud detection and analytics services; and game providers (e.g., JILI, PG Soft, Evolution, Pragmatic Play). These providers are contractually prohibited from using your data for any purpose other than providing their services to eplay88.

6.2 Regulatory & Legal Disclosure. eplay88 may disclose your personal data to gaming regulators, financial intelligence units, law enforcement agencies, or courts where required to do so by law, by our licensing conditions, or pursuant to a valid legal order. We will notify you of such disclosures where legally permitted to do so.

6.3 Business Transfers. In the event of a merger, acquisition, or sale of assets affecting the eplay88 Platform, your personal data may be transferred to the acquiring entity, subject to equivalent privacy protections.

6.4 Self-Exclusion Registers. If you request self-exclusion, eplay88 may be required by its licensing obligations to share your self-exclusion status with relevant gaming authority registers to prevent access across multiple licensed platforms.

eplay88 retains your personal data for as long as your account is active and for a period thereafter as required by our legal and regulatory obligations. Specifically:

• Account Data: Retained for the duration of your account relationship with eplay88, plus a minimum of five (5) years following account closure, to satisfy AML and gaming regulatory record-keeping requirements.
• Transaction Records: Retained for a minimum of five (5) years from the date of the transaction.
• KYC & Verification Documents: Retained for the duration of the account relationship plus five (5) years, or as required by applicable AML regulations.
• Support Communications: Retained for three (3) years from the date of the interaction, unless a longer period is required for legal proceedings.
• Marketing Data: Retained until you withdraw consent or opt out of marketing communications, at which point your data will be suppressed for marketing purposes but retained in our records as required by law.

Where retention beyond the periods above is required by law, a court order, or regulatory direction, eplay88 will comply with such requirements. Data that is no longer required will be securely deleted or anonymised.

eplay88 implements industry-standard technical and organisational security measures to protect your personal data from unauthorised access, disclosure, alteration, and destruction. These measures include:

• Encryption: All data in transit between your device and eplay88 servers is protected by 256-bit Transport Layer Security (TLS) encryption — the same standard used by Malaysian banking platforms such as Maybank2u and CIMB Clicks.
• Encrypted Storage: Sensitive personal and financial data stored on eplay88 systems is encrypted at rest using industry-standard encryption algorithms.
• Access Controls: Access to personal data within eplay88 is restricted to personnel who require it for legitimate operational purposes, on a need-to-know basis, subject to strict access logging and review.
• Two-Factor Authentication: Account access is protected by optional SMS OTP two-factor authentication, which eplay88 strongly recommends all Members enable.
• Penetration Testing: eplay88 infrastructure undergoes regular third-party security assessments and penetration testing.

Notwithstanding the above, no data transmission or storage system can be guaranteed to be completely secure. If you have reason to believe your eplay88 account has been compromised, please contact us immediately.

eplay88 uses cookies and similar technologies (collectively, "Cookies") on the Platform for the following purposes:

• Essential Cookies: Required for the Platform to function correctly, including maintaining your login session, processing transactions, and delivering game content. These cannot be disabled without impairing Platform functionality.
• Performance & Analytics Cookies: Used to collect aggregated, anonymous data about how Members use the Platform, enabling us to identify issues and improve user experience.
• Functional Cookies: Used to remember your preferences, such as language settings and game display options.
• Security Cookies: Used to detect and prevent fraudulent activity, including bot traffic and account takeover attempts.

You may manage Cookie preferences through your browser settings. Please note that disabling certain Cookies may affect your ability to use parts of the eplay88 Platform. For essential Cookies necessary for Platform operation, no consent is required as they are strictly necessary for service delivery.

Subject to applicable law and regulatory requirements, you have the following rights in relation to your personal data held by eplay88:

• Right of Access: You may request a copy of the personal data eplay88 holds about you.
• Right to Rectification: You may request correction of inaccurate or incomplete personal data.
• Right to Erasure: You may request deletion of your personal data, subject to our legal retention obligations (see Section 7). We cannot delete data we are required to retain by law.
• Right to Restriction: You may request that we restrict the processing of your data in certain circumstances, for example while a dispute is being resolved.
• Right to Data Portability: Where processing is based on consent or contractual necessity and carried out by automated means, you may request a copy of your data in a structured, machine-readable format.
• Right to Object: You may object to processing based on legitimate interests, including profiling for direct marketing purposes.
• Right to Withdraw Consent: Where processing is based on your consent, you may withdraw that consent at any time without affecting the lawfulness of prior processing.

To exercise any of the above rights, please contact eplay88 using the details in Section 15. We will respond to all verifiable requests within fourteen (14) business days. We may require proof of identity before processing your request.

11.1 Opt-In. eplay88 will only send you promotional emails, SMS, or push notifications where you have provided explicit consent to receive such communications during account registration or subsequently through your account settings.

11.2 Opt-Out. You may withdraw consent for marketing communications at any time by: (a) updating your communication preferences in your eplay88 account settings; (b) clicking the unsubscribe link in any eplay88 marketing email; or (c) contacting eplay88 support and requesting removal from marketing lists. Opt-out requests will be processed within ten (10) business days.

11.3 Service Communications. Regardless of your marketing preferences, eplay88 will continue to send you essential service communications related to your account, including transaction confirmations, security alerts, verification requests, and policy updates. These communications are not optional and do not require your consent as they are necessary for the administration of your account.

The eplay88 Platform is strictly for individuals aged 21+. eplay88 does not knowingly collect personal data from individuals under the age of 21. If eplay88 becomes aware that personal data has been submitted by a person under 21, we will immediately close the relevant account, return any deposited funds (net of withdrawals), and delete the associated personal data, subject to any legal retention requirements applicable to suspected underage gambling.

If you believe a minor has registered or used the eplay88 Platform, please notify us immediately at the contact details in Section 15.

The eplay88 Platform may display content from or references to third-party game providers (e.g., JILI, PG Soft, Evolution, Pragmatic Play) and payment processors. These third parties operate under their own privacy policies. eplay88 is not responsible for the privacy practices of third-party providers, and we encourage you to review their policies separately.

eplay88 does not control how third-party game providers process data about your gameplay. Where third-party providers process data on eplay88's behalf, they do so under data processing agreements that impose obligations equivalent to those in this Policy.

eplay88 reserves the right to update this Privacy Policy at any time. Where changes are material — affecting your rights or the way we use your data in a significantly different manner — we will notify registered Members via the email address or mobile number on file, and update the "Last Updated" date at the top of this page.

We encourage you to review this Policy periodically. Your continued use of the eplay88 Platform following the publication of an updated Policy constitutes acceptance of the changes. If you do not agree to the updated Policy, please contact us to close your account.

For all data protection enquiries, right-to-access requests, opt-out requests, or privacy complaints, please contact the eplay88 Privacy team using the details below. We aim to acknowledge all privacy-related requests within two (2) business days and resolve them within fourteen (14) business days.

This Privacy Policy was last reviewed and updated in June 2026. By continuing to use the eplay88 Platform, you confirm your acceptance of this Policy.